Lindsey Fifield is the Project Director for the Chatbot focused on retention and persistence communications. The chatbot supports the larger unit of Student Success through text nudging campaigns and AI enhanced support services for a variety of offices including Student Financial Services, Academic Advisement, Student Health and Wellness, Registration, Career Services, International Initiatives, Student Success programs along with other university initiatives. A leader in student centric communications, Lindsey has helped to maximize the use of chat-based technology on campus, scaling to over 35,000 undergrads while continuing to develop research initiatives in the realm of academic course nudging.

Ms. Fifield began her career at GSU in academic advising and worked with a team to strategically implement and develop predictive analytics into the advising culture. She received her bachelor’s degree from Georgia Institute of Technology and her master’s degree in Higher Education Administration from Abilene Christian University.