In 2019, SSU undertook a substantial revision to its advising model, shifting to a fully professional academic advising structure across the entire undergraduate cycle. As a diagnostic partner, the NISS focused on challenges in academic support for first-year students, enhanced guidance for financial and career services, and great utilization of student outcome data to deliver much needed academic and institutional supports for its student population. Key recommendations included expanded access and utilization of data across the university, improved structured pathways for students in their first year and beyond, and a more coordinated communications strategy to prioritize and direct information to students in a timely, proactive, and personalized manner.