University of Missouri, Columbia, the flagship, land-grant institution located in Columbia, Missouri, worked with the NISS from May until September 2023 through the Diagnostic & Playbook service. While Mizzou has done great work in student success, they knew there was still more work to be done to help better serve their students. Mizzou was able to identify key challenges that are institutional barriers to their overall success rates and they co-constructed with NISS coaches a set of goals to overcome those barriers to help close their success gaps in retention and graduation rates. Moving forward, Mizzou will focus on areas of focus Mizzou improving internal and student-facing communications, streamlining advising processes and procedures, improving first-year support, and refining outcome data around courses to better support students academically.
